INFORMATION FOR PATIENTS BEING SEEN AT PHYSIO FOR ALL
We are now open for face to face appointments and patients can visit us for treatment. We are following the government guidelines and implementing the necessary safeguarding measures to keep you and the staff safe.
We are open…to help relieve the pressure on hospitals and to keep our patients away from busy GP’s by managing musculoskeletal conditions and injuries. To assist those in pain in this stressful time and to help recover fitness after illness, surgery or injuries. And to help you recover If you have been affected by Covid-19. And of course, to help you get back to work and fitness.
We would like to assure you that Physio for All is closely monitoring the Covid-19 situation and has put procedures in place that follow the PHE (Public Health England), the CSP (Chartered society of Physiotherapy) and PhysioFirst guidelines to ensure the safety of our patients and staff.
We have carried out a thorough risk assessment. To be able to be seen face to face, strict Health & Safety measures are in place at the practice to mitigate risks for the patients and the staff. These measures are necessary as the risk of virus transmission during face to face physiotherapy and osteopathy activity are heightened as the therapist and patient are highly likely to be in close contact (i.e. separated by less than 2 meters). Please read and abide by the following measures.
Prior booking & attendance
Before booking, patients will be asked screening questions and will be informed of the procedures in place and safety measures which we have implemented for patients and staff, so you know what to expect.
Please call 020 72282141 or email firstname.lastname@example.org to arrange a phone call consultation prior to making a booking.
We will ask you if you would like a video consultation or if you are requesting to be seen face to face?
We will offer remote video consultations when the benefit of attendance is outweighed by the risk and if you do not feel comfortable to come to the practice.
We need your consent to face to face appointments in the light of the risk of contracting Covid-19 and you understand that every precaution possible has been taken to avoid contamination.
Patients and our Staff will not be allowed face to face appointments if:
- They have confirmed OR suspected Covid-19 Check if you have coronavirus symptoms – Coronavirus (COVID-19)
- They have or have had in the last 14 days: fever >37.7degC, dry cough, shortness of breath, symptoms of cold or flu like symptoms, loss of sense of taste or smell, sputum production.
- They live with OR have been in contact with confirmed OR suspected Covid-19 afflicted people OR have symptoms of the illness.
- They have been asked to isolate by the NHS contact tracers
- They are considered high-risk and extremely vulnerable
- They have travelled within the last 2 weeks
If patients are over 70s and at moderate risk , we will first start with a remote consultation
Staff & PPE
- Practitioners will be wearing Personal Protective Equipment in accordance with the PHE guidelines: masks, disposable blouse/apron and gloves as deemed appropriate.
- Practitioners will wear a face covering if they need to use public transport to come to the practice
- Clinic uniform, over blouses… will be laundered daily at high temperatures.
Distancing Measures taken at the practice
- Arrive on time at your appointment; If you arrive too early, you may have to wait outside the practice
- Treatments sessions will be spaced out and with staggered times to avoid contact with other patients and to allow cleaning/disinfecting in between patients.
- If you are accompanied, your companion will be asked to wait outside the clinic, except for minors
What to bring and do before arriving at the practice
- Arrive wearing your personal mask or face- covering before entering the practice. This is as per government recommendations due to being within 2 metres of someone you don’t normally meet and in an enclosed space.
- Keep your phone in your bag or coat
- Arrive with as few belongings as possible
- If possible, use your own toilet before coming to the practice
On arrival at the practice & within the practice
- Clean your hands as soon as you enter the practice with your personal hand sanitiser or with the one provided at the reception.
- You will be asked the COVID-19 symptoms screening questions again. Provided you passes these questions, treatment can proceed.
- Respect the 2 metres distance between other clients and the reception staff
- If you need to dispose of tissues, please use the pedal bin provided at reception
- In case you need to wait for your appointment, only use the plastic chair at the reception. Please do not use the bench.
- Avoid touching anything and particularly door handles, stair rails, and other equipment.
In the treatment room
- You will be asked to put your coat/clothes on the plastic chair
- Couches are covered with plastic to allow disinfection
- All fabric equipment has been removed (chairs, towels, covers….). Pillows are covered with plastic and paper roll. Please bring your own shorts as we will not provide those.
- We will use minimal physiotherapy & exercise equipment and if in use only if they can be protected/disinfected
Payment of Sessions and leaving
- Payments can be made by card over the phone to avoid contact with a card machine. No cash or cheques.
- Please call 02072282141 to pay for your treatment either prior to or after your session but it must be paid on the day of your session.
- If the card machine is used, the machine will be disinfected in between patients.
- On leaving the practice the therapist will take you outside or provide you with disposable paper so that you can grasp the handle.
High Standard of Hygiene practiced by the staff at the practice to minimise risk of transmission
- Therapists will clean and disinfect in between use, the couch, chairs, equipment used and all touch points/surfaces with soap, disinfectant spray and disposable paper towel.
- Therapists will be cleaning their hands prior to and after the sessions and dispose of their PPE as per the NHS guidelines.
- Aeration of the rooms will be increased.
- The toilets facilities, including door handles, will be cleaned between appointments if they have been used. Soap, paper towels and bin are provided in the toilets.
We regret that you will have to expect slightly less comfort as pillows, couch covers, chairs covered with material…. and all our magazines at reception will have disappeared!
Thank you for your ongoing support and understanding. We must adapt together during these challenging times.
Keep well and safe and exercise regularly!
Covid 19- Further information
Updated 15/06/2020 – This document will be updated according to the government and CSP guidelines