physio manipulation

Welcome to Physio for All

and thank you for choosing us!

At Physio for All we would like you to have the best experience, throughout your all journey with us. From booking an appointment to achieving your physical and functional goals.

Below are a few of the most commonly asked questions. If you have any further queries or concerns, please do not hesitate to contact us.

We are looking forward to your seeing you.

Appointments

  • Looking for immediate care? We aim to offer Physiotherapy with one of our practitioner on the same day or within 24 hours of contact.
  • Home visits: If you prefer treatment in the convenience of your home or office, we provide Home Visits in South West London; Battersea, Clapham, Chelsea, Kensington and Fulham.
  • How long do appointments last for? Your first physiotherapy and Osteopathy session will last up to 45 minutes to allow assessment and treatment. Follow-up sessions usually last 30 minutes but can be extended depending on your condition.

Do I need a referral from my GP ?

Physiotherapists and osteopaths do not require a Gp’s or specialist’s referral to assess, diagnose and treat your condition or injuries. All our physiotherapists, osteopaths, nutritionists and psychotherapists are registered and can see you without referrals.

If you wish to claim under private medical insurance, some may ask you for a doctor’s referral. It is best to contact your provider for clarification.

We work closely with GP and Consultants. With your consent, the therapist will liaise with your doctors and will refer you back should further investigations be necessary.

What to bring with me ?

  • Documents: If you have a letter from your doctor or relevant test reports (Xray, scans…) bring them with you.
  • Clothing: We recommand comfortable clothing to allow proper evaluation and treatment. To understand the causes of the condition we may need to assess further than the affected area.
    You could bring a pair of shorts, sports bra or a strappy top for women. If you are a keen in sports you could bring your sport’s shoes & orthotics.
    If you have any concerns, please talk to your therapist. We endeavour to maintain your comfort and modesty at all time.

Cancellation policy

If you cancel or change your appointment with less than 24 hours’ notice or if you fail to attend an appointment, you will be charged for the full cost of the appointment.

We understand there are some genuine or unpredictable reasons to miss or cancel an appointment. Your time is precious and so is ours. We are a busy clinic and ask you to understand and accept our strict cancellation policy.

Payment & Insurance

  • Payment is due prior or at the time of any consultation or session.

You can pay by Cash, Debit or Credit Card (except American Express).

  • Private medical Insurances

Physio for All is registered with all major medical insurance companies: Bupa, Bupa international, WPA, Cigna, Aviva, Vitality Pruhealth, Standard Life, Groupama, AXA PPP…

We do not bill directly to health insurances except for Bupa UK.

 

If you wish to claim your cost, we will issue a receipt that you can submit to your insurance company. We advise you to call your insurance provider. Some may ask for a doctor’s referral. Some will limit the amount or the number of sessions allowed which can have an impact on your plan of treatment and outcomes achieved.

BUPA insurance

Physio for All is an approved and recognised Bupa UK physiotherapy provider.

  • When calling Bupa to authorise physiotherapy treatment, please give them our details:

Physio for All Battersea Provider No: 80008847

Physio for All Chelsea Provider No: 80008981

  • What do we require prior to your first appointment?
  • Your membership number
  • Your pre-authorisation number related to your specific condition
  • Your policy limitations: Excess amount, maximum benefit allowed and/or the number of sessions authorised.
  • You must agree to pay us:
  • the Excess amount up front at the time of treatment.
  • all amounts above your annual policy.
  • all amounts or sessions not authorised by Bupa.
  • And to fill in and sign the Bupa registration form prior to your first appointment.
    You can download, print and bring this form at your first appointment to speed up the process

Please call Bupa prior your appointment and be aware of your Bupa policy.
We cannot call Bupa on your behalf due to data protection.

Gift Vouchers

 Give your loved ones a Healthy and Wellbeing gift!

Vouchers can be used for all or services: Massage, 1:1 Clinical Pilates, Physiotherapy, Osteopathy, Sport-fit programs and all our packages.

Our printable Gift Vouchers can be purchased by calling us or emailing us.

Payment by Credit or Debit Card can be made over the phone.

We will either send you by email the printable E-Gift Card or you can pop in at the practice to collect the Gift Voucher or we can send it by post to your required address.

The user of the voucher will just need to call the practice to arrange an appointment time.

Please Note:

  • The ‘Use by date’ on the Gift Vouchers cannot be extended.
  • The Gift Vouchers are non-refundable and non-transferable.

This is how easy it is to give a unique and much appreciated gift!

 

Can my baby or a friend come with me?

Yes, you can bring a friend or a support person at all time.

If you do not have child care, the receptionists are happy to take care of your baby in his/her pushchair during quiet time. We are a family-run and child friendly clinic.

Do you treat babies, children & teens ?

Yes we do!

We have treated babies, children and adolescents since we opened the practice 25 years ago.  For more information, click here Paediatric services.

All our therapists and receptionists are CRB checked.

All children under 16 should either be accompanied by a parent/carer or should bring a signed form authorising treatment.

Do you sell products ?

You can buy on site products as Strappings, Therabands, Kinesio Tape, Gym balls…. Or we can advise you and order for you from provider companies

FAQ Physiotherapy & Osteopathy

  • Are your physiotherapists & osteopaths registered?

All our physiotherapists and osteopaths are fully trained and registered with their professional body, HCPC (Health and Care Professions Council), CSP (Chartered Society of Physiotherapy) and GOC (General Osteopathic Council).

LOGO physio society
Logo General osteopathy council
Logo Health and care profession council
  • Which Therapist will I see?

You can of course choose your therapist. If you are coming back, you may choose to continue with the same therapist. You may also choose a Male or Female therapist.

Our well trained receptionists will guide you to the most appropriate therapist according to their specialties.

Alternatively, they can arrange the specialised therapist to call you in strict confidentiality.

Within the Our Team Page, you can look at the expertise and specialties of the therapists.

 

  • How many treatments will I need?

Every patient and situation is different.

During your first session, your therapist will discuss a treatment plan according to your condition and goals. You will be reassessed at each visit and the treatment plan may vary with your progress.

Some patient need just one or two sessions. Other cases such as rehabilitation post-surgery may need more sessions. Some patient come for regular maintenance.

To give you a rough idea, our overall average physiotherapy sessions per episode of treatment is 5.5 which is well below many practices.

 

  • Physiotherapy- What can I expect on my first visit?

Your initial consultation and treatment will take up to 45 minutes when your physio will:

  • Take a thorough History to gain an understanding of your condition or injury and its impact on your daily life and activities.
  • Assess and Examine your injury and identify the type, source and cause of symptoms
  • Formulate a list of problems, a diagnosis and discuss this with you
  • Discuss with you the treatment plan according to your short & long term goals, realistic expected outcomes and its approximate duration
  • Provide Manual Therapies “Hands-on” techniques and other physiotherapy treatment modalities as acupuncture and rehabilitation exercises according to your condition and pain.
  • Provide patient education and recommendations

During the following sessions, which generally last 30 minutes, progress is monitored and the treatment may vary and be adjusted towards the agreed goals and outcomes.

You are welcome to ask any questions during your course of treatment.

What our patients say

  • Comparing my recovery to unfortunate friends who had a similar ACL and MCL skiing injury, I have had far smoother and faster results , which I believe is fully attributable to the regular, motivational and professional treatment from Physio For Al. Thank you so much!

    George
  • I had some physio sessions both for post-natal perineal rehab after my second child and during my pregnancy when expecting my third child to relief me from back. With each session I felt better. Christine is a lovely practitioner who knows the woman body inside out, truly cares and is the expert. I would 100% recommend her and her practice for any pregnancy post-natal treatment.

    Anon
  • I’ve been using Physio For All for 17 years, prior to that I’d never used physio. It sorted out issues I’d had for 30 years. All the therapists have been outstanding. I recommend you all the time! Thank you for your excellent and caring service.

    Anon
  • My Physio has been excellent working with me through a long rehab post-surgery. I am now able to participate in sports at the same level as before injury. This is far surpassing even my own expectations I wholeheartedly recommend Physio For All to anyone who wishes to be able to return to full, normal activity following injury.

    G.
  • I had incontinence issues after given birth due to a very weak pelvic floor. Things I could not do anymore including running and I thought that would be the case for the rest of my life. After a couple of months of treatment things have now dramatically improved. Thanks a lot Christine for all your help!

    Anon
  • I came to the physio to deal with an incredibly sore Achilles that has severely hampered my ability to exercise. After several sessions with Francois I am back to cycling again – running to be taken up again soon too – and pain free. The clinic staff are also lovely and the opening hours are super convenient.

    Sara
  • I came to Physio For All as I had been here in the past for plantar fasciitis. I would recommend them to a friend as they are very helpful, calm and have your best interest at heart. I felt very happy with my PT session and more relaxed than I was anticipating. The PT was friendly, empathetic and kind, Plus, the price is very good for this service.

    Anon
  • I have had ongoing back, shoulder and neck pain. My treatment at Physio For All has taught me exercises to strengthen my muscles and relieve pain and I have felt a huge improvement. I think the staff are excellent, experienced, sympathetic and extremely helpful. I have recommended Physio for All to many friends. I now come regularly for a massage to help prevent the build-up of tension.

    Charlotte
  • I have always had a tight back and was having regular sessions, but when I had my broken ankle accident through tennis, that’s when Jose at Physio for All became vital to me! I would not have got through the past 3 years without my regular sessions with him! Now I have also had a knee operation, again through tennis, I am in safe hands getting back to the level where I can start tennis again

    Anon

Need help ? Want to get in touch ?

We will be happy to answer your questions.

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